DeeToo operates a replacement policy, not a refund policy. Defective items are replaced with the same product under our 100% 7-Day Replacement Warranty. Money is not returned.
Why There Are No Refunds
Our prices are set on the basis that a faulty product is put right with a working one. That keeps prices low and the process fast: a confirmed defect gets a replacement on its way to you rather than waiting on a payment reversal.
Cancelled Orders
If you cancel a prepaid order before it is dispatched, the amount is returned to the original payment method within 5-7 working days. See the Cancellation Policy.
Cash on Delivery orders cancelled before dispatch cost you nothing, as no money has changed hands.
Replacements
For a defective product, follow the Replacement Policy. It is a 7-day window, it covers defects only, and it needs an unboxing video.
How to Request a Replacement
- Message us on WhatsApp first. Every replacement starts there — send your order ID and tell us what is wrong. Requests raised anywhere else will be pointed back here.
- Send the unboxing video. We need a single, unedited video that starts with the sealed parcel and runs through to the product being taken out. This is what our inspection is based on.
- We inspect and confirm. We usually reply the same working day. If the defect is confirmed, we arrange the replacement.
- Your replacement ships. The same product, at no extra cost to you.