Orders & Payment
Is Cash on Delivery available?
Yes, on every order, with no minimum amount. Pay the courier when your parcel arrives. There is no COD handling fee.
What does delivery cost?
Nothing. Delivery is free on every order, with no minimum order value.
Can I cancel after ordering?
Yes, any time before dispatch. Message us on WhatsApp with your order ID.
Replacements
What if my product is defective?
Every order carries a 100% 7-Day Replacement Warranty. Message us on WhatsApp within 7 days of delivery with your order ID and the unboxing video, and we will replace it.
Do I really need an unboxing video?
Yes. It is what our inspection is based on, and without it we cannot approve a replacement. Start recording before you open the parcel and keep it in one unedited take.
Can I get a refund instead?
No. We replace defective items with the same product; we do not refund. Cancel before dispatch and a prepaid amount comes back to you in full.
What if I simply changed my mind?
The guarantee covers defects only, so change of mind is not included. Cancel before dispatch if you have second thoughts.
Where do I raise a replacement?
On WhatsApp, first. That is where every request starts, so we can look at the video and confirm quickly.
Products
How do I know it fits my phone?
Use Find Your Phone on any collection page, or search your model. Every product lists the models it fits.
My model is not listed.
Message us on WhatsApp — we can often source it.
Delivery
How long does it take?
2-4 working days to metros, 4-6 elsewhere, 6-9 to remote areas, counted from dispatch. See the Shipping Policy.
How do I track my order?
You get a tracking link by SMS and email, or use Track Order.