Every DeeToo order carries a 100% 7-Day Replacement Warranty. If a product reaches you with a defect, we replace it. No cost, no argument.
In short: 7 days from delivery · replacement only, not refund · defective items only · unboxing video required · start the request on WhatsApp.
What Is Covered
- Manufacturing defects in the product
- Items that arrive damaged or broken
- The wrong product or the wrong phone model delivered
- A product that does not work as described
What Is Not Covered
- Anything reported more than 7 days after delivery
- Damage caused after delivery — drops, scratches, misuse, or incorrect installation
- Normal wear from ordinary use
- Change of mind, wrong item ordered, or a colour you decided against
- Requests with no unboxing video, or a video that starts after the parcel is open
Replacement only. We replace defective items with the same product. We do not offer refunds or exchanges for a different product.
How to Request a Replacement
- Message us on WhatsApp first. Every replacement starts there — send your order ID and tell us what is wrong. Requests raised anywhere else will be pointed back here.
- Send the unboxing video. We need a single, unedited video that starts with the sealed parcel and runs through to the product being taken out. This is what our inspection is based on.
- We inspect and confirm. We usually reply the same working day. If the defect is confirmed, we arrange the replacement.
- Your replacement ships. The same product, at no extra cost to you.
Why We Ask for an Unboxing Video
The video is the only way we can tell a manufacturing defect from damage that happened after delivery, and it is what lets us approve genuine cases quickly instead of asking you to post the item back first.
Please start recording before you open the parcel. A video that begins after the packaging is open cannot be used for inspection, and without it we will not be able to approve the request.