Every DeeToo product is covered by our 100% 7-Day Replacement Warranty from the day it is delivered.
The guarantee covers manufacturing defects only, is settled by replacement rather than refund, and requires an unboxing video for inspection.
What the Guarantee Covers
- A defect present in the product when it reached you
- Items delivered damaged or broken
- The wrong product or wrong model sent
What It Does Not Cover
- Physical damage after delivery, including drops and scratches
- Water damage, misuse, or incorrect installation
- Normal wear on cables, cases and finishes
- Anything raised after the 7-day window
How to Request a Replacement
- Message us on WhatsApp first. Every replacement starts there — send your order ID and tell us what is wrong. Requests raised anywhere else will be pointed back here.
- Send the unboxing video. We need a single, unedited video that starts with the sealed parcel and runs through to the product being taken out. This is what our inspection is based on.
- We inspect and confirm. We usually reply the same working day. If the defect is confirmed, we arrange the replacement.
- Your replacement ships. The same product, at no extra cost to you.
Why We Ask for an Unboxing Video
The video is the only way we can tell a manufacturing defect from damage that happened after delivery, and it is what lets us approve genuine cases quickly instead of asking you to post the item back first.
Please start recording before you open the parcel. A video that begins after the packaging is open cannot be used for inspection, and without it we will not be able to approve the request.